Category Archives: technology

STC 2013 Summit Wrap-Up

Did you miss my progression presentations? Or did you lose my handout that I gave you? Not to worry! I have you covered. I’ll give you a second chance to keep a copy and share it with everyone else!

STC 2013 Leadership Day Progressions

STC 2013 Leadership Day Progressions (Photo: Rick Lippincott)

For those who were unable to make it to either Leadership Day or the Professional Development progressions at the STC 60th Annual Summit, you missed out! Not to worry, you can find my slides and handouts on my SlideShare page.

Leadership Day: Social Media, Websites, Wikis, and Email

 

 

Related material for websites: Evolution of a Website Part 1, Part 2, Part 3, and Part 4.

Professional Development Progression: Carpe Opportunitas! Seize the “Professional Development” Opportunity.


 

 

Leadership Day was awesome!

I really enjoyed presenting this year, it was a lot of fun. I especially liked working with Viqui Dill on the Leadership Day progression. If you are a STC community leader and need help with websites, such as WordPress, I can assist you with setting up the basics to get you started. If you know of anyone who needs help with a basic WordPress site, I can assist with my professional services as well. I highly recommend spending the extra $20 to attend Leadership Day if you are a leader of a community. You definitely get your money’s worth in coffee, tea, and valuable knowledge that you can take home to improve your group!

More coverage of STC Leadership Day on Lanyrd.

For more coverage of STC, check out

I look forward to seeing everyone soon, whether it will be later this year at LavaCon or STC 2014 in Phoenix.

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Quick Guide to Navigating STC Summit 2013

I thought I would re-share my quick guide from last year and update it for the STC 2013 Summit. After attending five STC Conferences, I provide here some hints to maximize your conference experience. Enjoy!

Technology

Sessions

STC Summit Keynote

STC 2012 Summit Keynote

  • Spend 20-30 minutes planning which sessions you will attend. Use the Lanyrd Conference Website to help you decide!
  • Select primary and secondary sessions for each hour, some session material may be available for preview on SlideShare.
  • Determine within the first 5-10 minutes if a session excites you; if not, go to your secondary session.
  • Ask questions at the end of the session.
  • Complete post-session speaker evaluation(s). This year, there are QR codes to scan with your smart phone  to complete your surveys. If you don’t have a phone with QR code reading capabilities, visit the STC 2013 Survey Monkey Survey site.
  • Look for presentation slides after the sessions from presenters on SlideShare.

Networking

  • Spend about $30 for business cards from VistaPrint if you have none. Remember to pack them.
  • Hand out business cards to anyone you meet.
  • Write a note on the back of each person’s business card to remind you how you met them.
  • Bring paper and electronic copies of your résumé. This may result in a job opportunity after the conference.

Break Times

  • Offer and/or accept invitations to dine with attendees. We don’t bite.
  • Visit the vendor floor, STC Central, and the bookstore
  • Attend evening events with attendees.
  • Share your professional experiences.

After the Conference

  • Continue networking via Twitter, LinkedIn, and e-mail.
  • Look for an e-mail during the summer announcing when Conference@Click is available.
  • Read the conference proceedings.
  • Plan for next year, and convince your company to pay for it!
  • Look for a for Call for Speakers via e-mail; maybe you can present next year.
  • Keep up with current trends—check STC Notebook, IntercomTechWhirl, and TechComm.

 

It’s your conference experience; make the most of it!

If you want to hang out during the conference, find me by sending me a message via Twitter: @RogerRenteria. I also will be co-presenting at Leadership Day and presenting during the Professional Development Progressions.

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Reflections from the LavaCon Workshop

I had a great time at the LavaCon Workshop on Unified Content Strategy in New Orleans. Thank you, Jack Molisani, for putting together the best of the best speakers together for this workshop. I deeply enjoy LavaCon because the conference and workshops are just the right size with a mix amazing professionals in the fields of technical communication, management, and marketing. Also, going to New Orleans was quite fun!

New Orleans Market at Night

New Orleans Market at Night

Here’s my reflection on attending LavaCon.

Learn from others

What fascinates me the most is learning how other people work with others and to hear their experiences. At a conference, I may hear a few case studies, yet at a workshop, there is more to learn beyond case studies. For example, I really enjoyed the three exercises that built upon team work, management, and communication–each integral aspects of Content Strategy.

Actively participate

Actively Participating at LavaCon

Actively Participating at LavaCon

Some technical writers are shy. One of my best and trusted colleagues is shy. I know I fall into the realm of being shy and social and it depends on the situation and who I’m with. For the most part, I actively listen and learn from what others say. I noticed that even adding a comment and engaging with the speaker was definitely worth it. Since the workshop has a hands-on element, if you participate–you will get more out of it than you first realize.

Ask questions

There was never a shortage of questions. I wish I asked more questions during the sessions. Part of being extremely new to the field is that I haven’t encountered the A-Z list of scenarios at the workplace. In addition, I have experienced some interesting workplace dynamics which I’ve learned how to manage and recover from. At the next conference, I will make it a priority to ask more questions in the future.

Keep an open mind

The reason why we attend workshops is to learn. Because we come from a variety of different backgrounds, such as marketing, management, computer science, writing, editing, and communication, we have different interpretations for how we understand Content Strategy. Each interpretation of Content Strategy may differ from one another, but we can add them together to build a better definition. I definitely have expanded my definition of Content Strategy after the last two conferences.

Build your network

Connect online with LavaCon attendees

Connect online with LavaCon attendees

Lastly, I will hit the networking game on Twitter and LinkedIn and to connect with everyone I met. I love how we have common interests and the social channels are available to professionally network. After LavaCon, I’m always happy to expand my network and include wonderful professionals which I will later meet at other conferences throughout the year. The advantage of connecting professionally with colleagues is you will open up new career opportunities for the future.

 

Later this month, I will write another post about the LavaCon Workshop group activities and what I observed. In the meantime, see more about what happened at LavaCon, check out the #LavaCon Twitter Feed and Andrea Ames’ SlideShare Slides. Also, learn more about the LavaCon 2013 Conference  and I look forward to seeing you in Portland, OR in October.

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Snopes and Google Are Your BFFs to Fight Zombie Hoaxes

Did you ever hear about how the U.S. Mint was changing their coins? What about getting severely sick because of dirty soda can? Worried that Facebook will force you to pay a subscription to use? Even a wild and outlandish story caught a U.S. Senator off-guard.

Russian Coca-Cola

Let’s find out how fast we can make a hoax that Russian Coca-Cola will replace American Coke in 2014… 

Don’t worry, your coins will stay the same. Soda cans are clean and safe. Facebook is still free. Also, smart U.S. Senators use Google or some kind of search engine.

But why are these hoaxes spreading around like wildfire on the Internet? These stories used to be in the form of chain emails and that was definitely annoying. Now I see these same hoaxes crop up on my Facebook feed. Why are these hoax zombies coming back? I wish I could answer that question.

I read a lot online and when I think something looks like a chain email or hoax post, it most likely is. At that point, I Google keywords + snopes. Usually I find Snopes at the top of the search results and find out it was indeed a hoax. If not, it could be a made up story from elsewhere like America’s Finest News Source: The Onion  Unbelievable, right?

Love

Your friends will love you forever if you don’t post hoaxes online. Surely, Philadelphia will appreciate the zombie-free zone too.

Lately, I have gone on a bit of a crusade to break these chain mails and chain posts and prove people should search for them online. I kindly reply or post a link to a website proving its a hoax or something made up.

Please, avoid posting hoax material on social networks. You will be forever thank yourself and be thanked by countless friends who really don’t care for hoaxes. Great Facebook friends should stop other friends who continue this perpetual madness. Also, by not posting this junk online makes you a better contributor to the social media scene. We don’t want to see zombie hoaxes out in the wild any more.

What are your thoughts? Comment below!

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Professional Profile Pictures Please!

If you ever want to get noticed on LinkedIn, having a profile picture would help you out. In the last year, colleagues I know by name are connecting with me on the professional social networking site but have not uploaded a profile picture.

LinkedIn Invitations

It’s great to see colleagues use LinkedIn to network professionally, yet a profile picture would help.

How am I supposed to verify that the person I’m connecting with professionally is really who they say they are? I can’t…

One way to make sure you can be easily identified on LinkedIn is to add your profile picture. Your photo does not have to be snazzy, but it can be casual to professional looking. Realistically, a photo is better than nothing! However, avoid LinkedIn profile photos that detract recruiters and colleagues–remember this isn’t collegeFacebook, or…gasp…MySpace.

Don’t be shy…

You can have a simple headshot of yourself in a blouse or dress shirt on a plain background for starters. It should reflect your professional personality. For example, I have a good headshot for LinkedIn, Twitter, and my website. It may not look completely professional, but it is a good and consistent photo of me in a casual manner that establishes my brand and anyone can find me easily.

Headshot of Roger Renteria

Roger Renteria

Final Thoughts

Using a photo with your LinkedIn and Twitter profiles will make it easy for you to be visible among thousands of other professionals. It also establishes your personality among your colleagues. It is often great practice to have a picture with your profile so colleagues can find with you on LinkedIn. If you need some help,  check out these five tips for a successful LinkedIn profile picture.  Even LinkedIn says that a more complete profile with a picture of yourself can create and reinforce your online brand.

Again, don’t be shy–upload your picture!

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New Article on TechWhirl: Online Collaboration Tools

Ever wanted to use online collaboration tools to make your meetings more efficient and effective? Take a look at “Online Meeting Tools and Technical Communication Teams” article I wrote for TechWhirl.

Google Hangouts

Collaborating on Google Hangouts with friends.

The article delves into what you should look for in an online meeting service, whether you are willing to pay for a service or use the free systems out there. In addition, I provide a comparison matrix of web conference services that you can use to determine which tool is best for your needs.

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Is TechComm Art? Yes!

What does technical communication have in common with art? A lot, but do they go hand-in-hand like two peas in a pod or like peanut butter and jelly?

Is it art or technical communication?

Is it art or technical communication?

In the article, “Resolved: Technical Communication IS Art,” co-written with Wanda Phillips and published by TechWhirl, we argue that technical communication is an art. While these thoughts are, admittedly, positive and forward-thinking, we reinforce the idea that technical communication is a unique and dynamic art with historical and everyday examples.

In contrast to Yehoshua Paul’s article, “Resolved: Technical Communication is NOT art,” from the previous week that our profession is not an art, both Wanda and I share our own opinions that we believe technical communication is an art. While our line of work may not make it to the museum, it still is art.

Painting at the Philadelphia Museum of Art

Will TechComm make it as a display piece?

What was really neat about our article was we originally wrote our pieces separately and had the awesome task of merging it together as one uniform article. The result was a conversation piece between me and Wanda about how we believe TechComm combines together a variety of arts, such as graphics, visual and document design, content strategy, etc.

This article and many more are found at TechWhirl.com.

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LavaCon 2012 Recap

Having returned from LavaCon Conference on Content Strategies and Digital Media, I feel much more confident within the field of technical communication. I have a list of colleagues I need to connect with after the conference and reconnect with others I saw too!

It is always a pleasure to meet up with conference attendees and this was the second time attending LavaCon. I have met most of my colleagues from previous STC Summits and it’s awesome that I get to see them twice a year.

Keep Calm and Back Up

Keep Calm and Back Up Slide – Photo by David Caruso

At this conference, I presented during the lightning talk session along with Kit Brown-Hoekstra, Brenda Huettner, and David Caruso. We each presented on a variety of inspirational topics about our field. Usually during a lightning talk, we each speak for 10 minutes with 20 slides that auto-advance every 30 seconds. We had enough time in our session to add a “ninja talk,” which follows the same format, except the presenter does not have access to the slides in advance to prepare for their talk. David Caruso was the lucky presenter to speak about “The Art of the Lightning Talk,” which Rachel Houghton recorded the presentation.

In addition to the conference, I enjoyed Adobe Day as well as the pre-conference workshop session on change management. Many thanks go out to my colleagues who I met at LavaCon. I greatly appreciate the help and advice they provided while socializing with them between sessions.

I also want to thank Jack Molisani, the Executive Director of the LavaCon Conference for opening up new opportunities in the technical communication field. The experience at LavaCon is rather unique due to his awesome conference hotel location choice; amazing food options and entertainment; and fantastic selection of professionals he invites to present during this conference.

Among my adventures in Portland, here are some numbers

  • Stayed in Portland for 5 days
  • Ate 3 Voodoo Doughnuts (yum!)
  • Visited Powell’s City of Books, which contain over 1 million volumes
  • Spent $10 to enjoy the Internet access for about 5 hours on Southwest Airlines (you have no idea how awesome internet is on a plane).
  • Walked over 10 miles in one day

Be sure to read coverage of LavaCon on TechWhirl Online Magazine for Tech Writers, follow #LavaCon as well as @LavaCon, and attend LavaCon next year!

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See you in Portland!

Over the next few days, I will be attending the LavaCon Conference on Digital Media and Content Strategies in Portland, Oregon. Also, I will be presenting a lightning talk during the event. I look forward to meeting my colleagues and forging new connections. This will mark the second time attending LavaCon.

LavaCon Conference Session

LavaCon Conference Session

My lightning talk will be about avoiding social media and electronic meltdowns. Lightning talks usually consist of five to ten minutes of fame…or flame in which presenters present as much information on an edgy or trendy topic, coupled with the pressure of automatic advancing slides. I look forward to presenting alongside well-known technical communication colleagues.

The best way to find me during the conference will be via Twitter (@RogerRenteria) or text message.

Be sure to follow the Twitter tag #LavaCon as well as read coverage on TechWhirl.com.

I will have more info on my presentation and conference details over the weekend.

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What is Klout and why should you join?

Ever wonder who you influence on social media these days? This service called Klout analyzes your interactions on social media and shows you how influential you are to your friends online. Based on your social interactions, Klout assigns you a Klout score. The higher it is, the more popular you are among your social connections. In addition, your Klout score can determine the kinds of rewards, dubbed Klout Perks, you might receive in terms of giveaways, discounts, and special deals from company sponsors.

Klout shows you the insight on the topics that you influence the most among your social network of friends. What this service does is track the social response to your posts, such as how many comments, replies, shares, retweets, likes, etc, from an array of social networking accounts. Klout explains it further in detail.

Based off what Klout finds out about connected networks, the service designates a Klout Score and lists topics they are influential on. In addition, Klout allows you to track topics that your friends influence you in as well as allow you the option to give away points, known as “K+”, to those who recently influence you in a certain topic. It is a simple version of a referral system in which you can learn who you directly influence.

Networks

Klout analyzes your social media activity on Facebook, Twitter, Google+, LinkedIn, YouTube, FourSquare, Instagram, Tumblr, Blogger, WordPress.com, Last.fm, and Flickr. Based on what networks you connect to, Klout can find out how influential you are to your friends. In the near future, users may be able to connect and analyze social influences with Quora, Yelp, Posterous, Livefyre, Disqus, Bit.ly, and BranchOut. So far, it looks promising.

Klout Perks

Do you like to get rewarded for using social networks? Sponsors have teamed up with Klout to offer specials, discounts, and giveaways. These can range from free business cards, sample products, discounted services, or specials only available for Klout users with certain Klout scores. While this may be a great way to reward users, it is another avenue of direct marketing. Klout’s approach to provide a channel for advertisers to promote their products and services to tech-savvy and social media fans is brilliant and somewhat convoluted. What is great about this system is that it’s not “in your face” advertisement, which some social media users dislike with a passion.

Are Social Media Connections Safe?

In order for Klout to analyze your social interactions, it needs access to your social media accounts. This access is currently done via OAuth, which is a service that you can link up your Facebook or Twitter account with Klout. This system is also how users would log into Klout, much the same way Pintrest, BranchOut, and some news sites allow you to use your login name for Twitter or Facebook to log in instead of creating a brand new account from scratch. (Even WriteTechie uses OAuth via WordPress to allow readers to post comments.)

First, you have to allow Klout to connect to your Twitter, Facebook, LinkedIn, and Google+ accounts in order for the service to begin analyzing your social media activity. Not to worry, Klout won’t spy on your information; it just reads it for tracking purposes and displays statistics about your usage. The nice part about using OAuth is that you can revoke access if you believe there is suspicious activity.

Why join?

What is there to lose? There may be more to gain by learning what you are influential about and what others might think about you. In essence, it’s a social network of social networks. While Klout may not offer specific statistics, like Google Analytics, it’s a great way to measure oneself and others on social media.

Add me as an influencer on Klout: http://klout.com/RogerRenteria
Friend me on Facebook: http://fb.com/roger.renteria
Follow me on Twitter: http://twitter.com/RogerRenteria
Add me to your circles on Google+: http://profiles.google.com/roger.renteria
Connect with me on LinkedIn: http://linkedin.com/in/rrenteria

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