Category Archives: technology

Try Google Helpouts

Ever heard of Google Helpouts? Most likely you may have heard of Google Hangouts if you use Google+. Helpouts is the professional sibling of Hangouts, which experts in anything can share their knowledge for free or for a price. Depending on what you need help in, you can schedule a session for advice on medicine, science, technology, writing, and much more.

Screen shot of Roger's Helpouts Listing

Roger’s listing on Helpouts

When Helpouts premiered in November 2013, ArsTechnica wrote a small piece about it. I felt it was neat to see that an online tech news site covered Helpouts and that I was part of this new venture. It was a wide rollout that can show how Google and everyday people can monetize face-to-face interaction.

The underlying technology of Hangouts is no different in Helpouts. For example, you can have a two-way video and audio conference with customers and service providers. All that a user needs is a webcam, microphone, and a high-speed internet connection. Additionally, tools, such as Google Drive and screen share are extremely useful. In my case, both are wonderful collaboration tools for me to review, edit, and provide feedback on documents.

Screen shot of Hangouts

Helpouts looks similar and has the same tools found in Hangouts.

Right now, my scope includes documents, but it could expand to screen sharing, remote computer service, and training. These Helpout sessions remind me of the work I once did as a Writing Tutor for the Center for Student Success at New Mexico Tech. I would consult with students about their papers for 15 or 30 minutes. Essentially, I’m doing the same but for a small fee and via the internet.

Currently, the marketplace for these services varies and I understand that people’s time and money is valuable. If you want to try Google Helpouts for my services, I would greatly appreciate the business. Google says that you will like Helpouts and offers a 100% money back guarantee.

Check out my 15 minute Helpout for documents that are 500-1000 words (1-2 pages long)  or my 30 minute Helpout for documents longer than 1000 words .

Your documents deserve better with some editing and feedback love.

November STC CAC Webinars

Earlier this month, Viqui Dill and I presented on Social Media, Websites, Wikis, Email, and more for the Society for Technical Communication Community Affairs Committee (STC CAC). This time, we were invited by Cindy Pao to present on these topics. These presentations are expanded forms of our STC 2013 Summit Leadership Day progression presentations–which limited us to split 20 minutes on these topics.

We worked on our presentations back in April–brainstorming ideas and splitting our talks. What was amazing back then was our knowledge complemented each other very well and we could cross-link our thoughts and ideas across. Also we put our research in the form of handouts to provide communities with alternatives and tips for using these new communication technologies.

Here’s our newly updated presentations:

Viqui Dill’s Presentation

Adobe Connect Presentation

 

Roger Renteria’s Presentation

Adobe Connect Presentation

 

Both presentations were fun and very informative. I’d love to present more of these webinars and progressions in the future.

Related: STC 2013 Summit Wrap-Up

Grab a pen and paper and take a break from the computer

Hello!

Hello!

When was the last time you sat down and took the time to handwrite a letter or sketch something on paper? For me, it has been a few years. Why would I suggest to ditch the computer, a rather useful tool used by modern technical communicators, for a piece of paper and a pen? A couple months ago I received a hand written card and it got me thinking.

I was surprised by the letter because I haven’t received mail correspondence in a long time. It takes longer and more effort to write one instead of sending an email or a text message. In return, I wrote back a letter. For me, it was awesome to do something different, traditional, and simple. Plus you support the post office!

It fees good to write!

It fees good to write!

The effort to write something by hand has been mostly replaced by computers. The typical way of sending and receiving information is by text. Whatever happened to writing by hand on a sheet of paper? Have we become used to looking at digital screens and developed an aversion to pen and paper? Typing and most especially texting is very sanitized, standardized, and boring. There are advantages to technology because you can replicate the text easily, move it around, and read it quickly. So what’s the big deal? I feel that there seems to be no emotion or style when it comes to  reading text on a digital screen or printed out. On the other side of the equation, reading a handwritten note or hearing someone in person is definitely better and more human.

Another nuance of digital technology is the analog of drawing tools and their limitations. For example, a colleague and I were working on developing some flyers and she made the comment that she wished she were in the office or same location instead of teleworking in order to sketch out designs before we started on InDesign. True, that would take us away from the computer, but it would have been faster instead of sketching out a quick layout in Word first.

Lately, we should look at how effective communication should be via technology. Would it be better to email someone or call them instead of instant messaging them? What about texting or video chat? These new forms of communication are great and convenient, but at what cost is this impairing genuine interpersonal communication or what feelings you get from receiving a handwritten note?

After the day is done at work, stop the electronic noise, sit down, grab a pen, some sheets of paper, and write!

Try it soon!

Try it soon!